StreamEdgeSolutions

AI Solutions · Assistants

AI WhatsApp Assistant

Handle routine WhatsApp Business enquiries, with a clear route to a real person

Buy now

From$1,800USD one-off

One payment. Work starts once we have confirmed your requirements.

The four questions this page answers

  1. 1

    What you buy

    An assistant attached to your WhatsApp Business number that answers the common questions customers send you there, and passes the conversation to a member of staff when it should not be handling it.

  2. 2

    What you get

    6 deliverables, listed in full below

    • A working assistant on your WhatsApp Business number
    • An approved topic and reply set you own
    • A documented handover path naming who receives what
    + 3 more
  3. 3

    How it is delivered

    Remote Setup

    Carried out remotely by our team. Nothing is posted and no one visits.

    REMOTE SERVICE

  4. 4

    How long it takes

    3–5 weeks, depending on how long platform approvals take

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

A messaging flow: templated replies with routing to the right team — illustrative concept, not a screenshot of a client system
A messaging flow: templated replies with routing to the right team. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

An assistant attached to your WhatsApp Business number that answers the common questions customers send you there, and passes the conversation to a member of staff when it should not be handling it.

The same handover-first design as the AI Customer Support Agent, but built for the constraints of WhatsApp: messaging-window rules, template message approval and a number that customers already treat as a direct line to a human. It suits businesses whose customers message rather than email. It does not place orders or take payment on its own.

The problem it solves

Customers message the business WhatsApp at all hours asking about opening times, availability and order progress, and whoever has the phone is answering the same things between other work.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

6 deliverables

  • A working assistant on your WhatsApp Business number
  • An approved topic and reply set you own
  • A documented handover path naming who receives what
  • Submitted and approved message templates, where required
  • An operating guide for the staff who take handed-over chats
  • 30 days of post-launch tuning

What's included

The work covered by the figure in the buy box, at no extra cost.

  • WhatsApp Business Platform connection and configuration
  • Message history review and topic scoping
  • Reply set for up to 20 topics
  • Handover routing and out-of-hours behaviour
  • Template preparation and submission
  • Staff operating guide
  • 30 days of post-launch tuning

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Connected to your own WhatsApp Business Platform account and number
  • Answers a scoped set of up to 20 approved topics
  • Handover to a named staff member, with the transcript, on request or on low confidence
  • Opening-hours awareness with a written out-of-hours message
  • Automated-assistant disclosure on the first reply of every conversation
  • Message templates prepared for submission to the platform approval process
  • Conversation log with a monthly summary of topics and handovers

How it works

The delivery sequence from order to handover.

  1. 1

    Check the account

    We confirm your WhatsApp Business Platform access, number status and messaging limits before quoting the work.

  2. 2

    Scope the topics

    We review your recent message history and agree which topics are safe to answer and which always go to a person.

  3. 3

    Build and submit templates

    We write the reply set and prepare any templates that need platform approval, then wait for that approval.

  4. 4

    Test on a private number

    The full flow is tested end to end, including handover, before it touches your public number.

  5. 5

    Launch and review

    We go live on the approved topics, then review the first month of conversations and tighten the scope.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

REMOTE SERVICEHow this is delivered
  1. 1We confirm requirementsWe read what you sent with the order, come back in writing with anything missing, and agree the scope before any chargeable work starts.
  2. 2We build and configure remotelySetup, configuration and testing are done by our team over a remote connection — on your systems or on ours, whichever the package specifies.
  3. 3We hand it overYou receive the working setup, the credentials, the documentation and a walkthrough. Everything built for you is yours at handover.

Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 3–5 weeks, depending on how long platform approvals take.

Delivery method
Remote Setup
Expected delivery time
3–5 weeks, depending on how long platform approvals take
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • A verified WhatsApp Business Platform account and a number you control
  • Access to recent message history for the scoping review
  • A named staff member to receive handovers, with agreed hours
  • An AI provider account in your business name
  • Approval of every reply before it goes live

Who this is for

  • Businesses whose customers contact them mainly by WhatsApp
  • Retailers and service providers with a published business number
  • Clinics, salons and workshops fielding availability questions
  • Teams sharing one phone between several staff

Business needs this addresses: Manage customers, Automate work

What's not included

Just as plainly as the list above: the things this package is not.

  • AI model and API usage, billed directly to you by the AI provider on your own account
  • WhatsApp Business Platform conversation charges, which Meta bills to your own account and prices independently of us
  • Any guarantee of a correct reply, and any use for orders, payments, medical, financial or other regulated matters, all of which we route to a person
  • Approval of your number, your business verification or your message templates, all of which are Meta decisions we cannot influence or appeal
  • Changes to WhatsApp platform policy, pricing or messaging rules, which happen on Meta’s schedule
  • Staff cover for handed-over conversations

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

What if Meta rejects our templates or number?

Verification and template approval are Meta decisions and we have no influence over them. We prepare submissions to their published guidelines and resubmit once if a template is rejected, but if your number or business is not approved the assistant cannot go live and that is outside our control. We check your account status before starting work so this is identified early rather than after the fee is paid.

Will customers know they are not talking to a person?

Yes. The first reply in every conversation states that it is an automated assistant and explains how to reach a person. Customers treat WhatsApp as a direct line, so hiding it damages trust and we will not configure it that way. Asking for a human hands the conversation over immediately, with the transcript.

What happens to customer messages?

Message content passes through Meta under your own WhatsApp Business terms and is sent to your chosen AI provider to generate a reply. We configure the deployment against both sets of provider terms and enable no-training settings where offered. You remain the data controller for your customers messages, and we document the flow so your privacy notice can reflect it accurately.

How do the running costs work?

There are two, and neither is ours: Meta charges per conversation on your WhatsApp account, and the AI provider charges for the tokens used to write replies on your account. Both set their own prices and change them without reference to us. We will estimate a monthly range from your message volume during scoping and can cap the AI side, but the platform charges follow Meta’s rate card.

Refund & cancellation

What happens if you change your mind, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

Related products

Others that solve nearby problems, in case this is not quite the right fit.

Or see all 14 in AI Solutions.

Contact us