StreamEdgeSolutions

Business Automation · Communication

Appointment Reminder Automation

A timed reminder and confirmation sequence for bookings you have already taken

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From$599USD one-off

One payment. Work starts once we have confirmed your requirements.

The four questions this page answers

  1. 1

    What you buy

    A one-off setup, delivered remotely, that builds the reminder sequence around bookings held in the system you already use: a confirmation when the booking is made, up to three reminders at the intervals you choose beforehand, and a way for the customer to confirm, cancel or ask to move it.

  2. 2

    What you get

    4 deliverables, listed in full below

    • A running reminder sequence attached to your bookings
    • Approved templates for confirmation, reminder and change
    • Reply handling routed to your team
    + 1 more
  3. 3

    How it is delivered

    Remote Setup

    Carried out remotely by our team. Nothing is posted and no one visits.

    REMOTE SERVICE

  4. 4

    How long it takes

    2–3 weeks

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

A booking system with live availability, confirmations and reminders — illustrative concept, not a screenshot of a client system
A booking system with live availability, confirmations and reminders. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A one-off setup, delivered remotely, that builds the reminder sequence around bookings held in the system you already use: a confirmation when the booking is made, up to three reminders at the intervals you choose beforehand, and a way for the customer to confirm, cancel or ask to move it.

This is the reminder layer, not the diary. If you have nowhere to hold bookings yet, the Appointment Management System is the place to start. If you want alerts about business events generally, that is Notification Automation. This product does one job: make sure the customer is reminded through a channel they read, and make sure whatever they send back reaches your team.

The problem it solves

People forget an appointment they booked three weeks ago, the slot goes unused, and reception only finds out when nobody arrives.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

4 deliverables

  • A running reminder sequence attached to your bookings
  • Approved templates for confirmation, reminder and change
  • Reply handling routed to your team
  • A send and response log per booking

What's included

The work covered by the figure in the buy box, at no extra cost.

  • Connection to one existing booking system or calendar
  • Up to 3 reminders per booking
  • Email channel configured end to end
  • Reply, cancellation and reschedule handling
  • Quiet hours and timing rules
  • Training and a 30-day review

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • A confirmation sent as soon as the booking is created
  • Up to three reminders per booking, at intervals you set
  • Email included; SMS and WhatsApp available where you hold a provider account
  • Reply handling for confirm, cancel and move requests
  • Cancellations and changes routed back to whoever manages the diary
  • Quiet hours, so nothing is sent overnight
  • A per-booking log of what was sent and what came back

How it works

The delivery sequence from order to handover.

  1. 1

    Check the booking source

    We confirm your booking system or calendar exposes appointments in a way that can be read reliably. If it does not, you hear that before work starts.

  2. 2

    Agree schedule and wording

    How many reminders, how far ahead, on which channel, and exactly what each one says.

  3. 3

    Build the sequence

    Triggers, channel selection, quiet hours and reply handling are configured against your bookings.

  4. 4

    Test in draft mode

    Real upcoming appointments are run through the sequence with sending disabled, so you see what would have gone out.

  5. 5

    Launch and review

    After 30 days we look at what was sent, what failed to deliver, and where the timing should move.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

REMOTE SERVICEHow this is delivered
  1. 1We confirm requirementsWe read what you sent with the order, come back in writing with anything missing, and agree the scope before any chargeable work starts.
  2. 2We build and configure remotelySetup, configuration and testing are done by our team over a remote connection — on your systems or on ours, whichever the package specifies.
  3. 3We hand it overYou receive the working setup, the credentials, the documentation and a walkthrough. Everything built for you is yours at handover.

Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 2–3 weeks.

Delivery method
Remote Setup
Expected delivery time
2–3 weeks
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • A booking system or calendar we can read appointments from
  • Customer contact details recorded against each booking, with consent to be contacted on that channel
  • An email sending account, plus an SMS or WhatsApp provider account if you want those channels
  • Approval of the message wording

Who this is for

  • Clinics, salons and workshops working to booked time slots
  • Consultants and practitioners who bill by appointment
  • Businesses whose reception rings round to confirm the next day
  • Any team losing paid slots to people who simply forgot

Business needs this addresses: Manage customers, Automate work

What's not included

Just as plainly as the list above: the things this package is not.

  • The booking system itself — this automates reminders for bookings you already hold somewhere
  • SMS and WhatsApp per-message charges, billed to you directly by your gateway or by Meta at rates they set
  • Any figure for how many missed appointments this will prevent — we report what was sent and answered, and will not quote a percentage we cannot know
  • Changes a booking system vendor makes to its API or pricing, which are outside our control and may require rework
  • Filling a cancelled slot, which stays a decision for your team

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

Will this stop no-shows?

It reminds people; it does not compel them. We will not quote you a percentage, because the honest answer depends on your customers, your notice period and your trade, and anyone offering a figure before seeing your data is guessing. What you get is a record of what was sent, what was delivered and who replied.

Can a customer cancel straight from the message?

Where your booking system allows a change to be written back, yes. Where it does not, the reply is routed to your team as a task and someone updates the diary. We confirm which of the two applies to your specific system before quoting, rather than after.

What do the messages cost to send?

Email is usually free or close to it at these volumes. Your SMS gateway charges per message at a rate that varies by country and network, and WhatsApp is charged per conversation by Meta. Both are billed to accounts in your own name, and we estimate a monthly range from your booking volumes during scoping.

Refund & cancellation

What happens if you change your mind, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

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